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Relax. Let us do the work.
When owners are developing a new spa, we consult with them on all aspects of the project, from spa concept selection to operational planning and staffing. Once a spa is open, we provide operational support with a focus on achieving financial success, ensuring guest satisfaction, and motivating team members. So sit back, relax, and enjoy running your new spa.
Spa Operations & Development
Design and Development: For both new build and conversion projects, we create unique and memorable spaces through competitive market analysis, floor plan collaboration, and spa brand identity.
Guest Programming and Wellness: We explore wellness solutions, both product and equipment, and leverage strategic supply and industry partnerships to deliver some of the world's most unique and reliable therapies.
Financial Performance Management: Through our internally developed financial performance database SPUR (Spa Productivity and Utilization Report), we track the key performance indicators that help guide our teams in delivering commercial success.
Team Training and Development: Building and inspiring a positive spa team culture requires thoughtful recruiting strategies, regular training opportunities for team members, and the support of key industry resource partners.
World Class Spas
Hilton Spa Operations & Development offers a dedicated and expert spa support structure for many managed properties within the Hilton global portfolio. Our managed spas are known for sheer luxury and pampering. Many have been awarded some of the industry's top awards. Three of our featured World-Class Spas include:
at Grande Wailea Resort and Hotel in Maui, Hawaii
Cavalieri Grand Spa Club
at the Waldorf Astoria Rome Cavalieri
eforea spa at Hilton
at Hilton Short Hills Hotel, New Jersey
What We Deliver
Hilton Management Services Spa Operations & Development delivers:
- Spa Concept Selection
- Operational Planning & Support
- Spa Management and Staffing
- Architect Selection
EVP, Asset Management, Host Hotels & Resorts
"HMS works to understand the needs of ownership. It endeavors to drive the highest possible net operating income while balancing its brand and guest needs. HMS's goal is excellent performance resulting from agility and flexibility in meeting the dynamic challenges of the market."