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Let our expertise power your performance.
Hilton Management Services shares more than a name with Hilton Worldwide. Together, we share a depth of knowledge. A global network of resources. A history of proven results. We work with owners to maximize the performance of their properties. And our clients capitalize on a passion for hospitality that could only come from Hilton Worldwide.
Hilton Management Services
With an average tenure of over 15 years, our General Managers are seen as leaders in the industry and are dedicated to the success of your property.
World-Class Food & Beverage
Our acclaimed Food & Beverage division oversees all aspects of food and beverage quality and service in order to maximize profits and maintain superior controls.
Human Resources & Training
With expertise in everything from employment relations to employment law, HR & Training is focused on recruiting and retaining the industry's finest team members.
Engineering constantly stays on top of the latest trends in design, energy reduction, and maintenance to enhance and extend the life of your property.
Hilton Worldwide Golf Operations has the expertise and breadth of resources to run outstanding, world-class golf clubs.
President, Apple REIT Companies
“We are very pleased to have the tremendous knowledge of the HMS team in place at our Dallas Park Cities Hilton and we look forward to a successful future with them.”
EVP of Asset Management, Ashford Hospitality Trust
“It is my pleasure to endorse Hilton’s management services group. I would be pleased to serve as a reference for any prospective owner. Ashford has been very impressed with the year-to-date Hilton-managed portfolio performance. The Hilton team consistently does an exceptional job controlling costs, improving margins, and increasing RevPAR index while also delivering strong guest satisfaction. HMS consistently delivers solid results and has proven to be a good steward of our assets. Hilton offers a strong brand, a very loyal customer and high quality property-level and corporate associates. As an owner, it is comforting knowing your properties are in great hands. We find Hilton to be extremely owner-friendly and responsive to our requests.”
President, Archon Group
“One of HMS’s biggest strengths is their comprehensive approach to hotel management. They strive to achieve success across the balanced scorecard: sales, market penetration, profitability and service. This focus has allowed our assets to be financially successful and to provide excellent service to our guests.”
EVP, Asset Management, Inland American Lodging Advisor, Inc.
“Partnership with HMS is true to its name. A true operating partner who understands and reacts to owner priorities as well as the guests they serve. Hilton has created winning relationships for us with their operations team and with brands. Their focus on improving owners’ cash flow is impressive.”
Thomas J. Baltimore, Jr.
President and CEO, RLJ Lodging Trust
“Hilton Management Services has consistently demonstrated the ability to partner with our asset management group to add value to our hotels by driving top line revenues and overall profitability.”
President, RIDA Development Corporation
“As the managing partner of one of the largest hotels managed by HMS, the management group’s expectations have not only been fulfilled but have been exceeded. HMS flawlessly strategized and implemented the opening and ongoing operation of an extremely complex convention hotel. I know of no other management organization today that has the breadth of expertise to have taken on this assignment, let alone surpass our expectation in an unbelievably difficult economic environment.”
Managing Director, Crow Holdings
“Our partnership with HMS is greatly enhanced by the alignment we enjoy with Hilton. As an owner of a number of large convention hotels around the country, HMS understands the important balance between the needs of the customers, employees and owners in maximizing performance.”
EVP Asset Management, Host Hotels & Resorts
“HMS works to understand the needs of ownership. It endeavors to drive the highest possible net operating income while balancing its brand and guest needs. HMS's goal is excellent performance resulting from agility and flexibility in meeting the dynamic challenges of the market.”
Jose Luis Zapata
Owner, Costa Dorado Associates
“HMS has outstanding leadership and team work that transmit into a great success performance and quality service that has put the Hilton Ft. Lauderdale in a leading position in the market with a beautiful story to tell.”
Principal, Lodging Capital Partners, LLC
“Hilton has a strong background in Hotel Ownership, both from its owner…and its Chief Executive (Chris Nassetta). It is this DNA that facilitates an alignment of interest between HMS and the Hotel Owner, which is imperative for long-term success. An example of Hilton's commitment to Ownership is its first-rate Owner Relations department, which consists of a team of responsive, problem solvers and not just a group of executives put in place to give lip service.”
Owner, Akhi Investments, Inc.
“The Hilton Management Service provides tremendous benefits to my establishments through their focus on cost savings, sales increases, staff competency, and customer appreciation. Their formula for success cannot be replicated by any independent management team or hotel group. The fees associated with their managerial services are minimal compared to the profits they have generated. For us, Hilton management is synonymous with partnership; we are regularly consulted and feel no loss of control.”
President, City of Omaha, Convention Hotel Corporation
“Hilton Management Services has demonstrated a unique ability and flexibility to successfully manage our asset during the up and down swings of the economy.”